At xPart.pk, we are committed to delivering a premium experience for our customers. We strive to ensure the availability of quality products, competitive pricing, and a smooth return process.
Shop confidently with our clear and transparent policies.
General Terms & Conditions
Welcome to xPart.pk, a platform operated by xPart Wholesale (referred to as “we”, “us”, or “our”). By using our website, you agree to be legally bound by these Terms and Conditions (the “Agreement”). If you do not accept these terms, please refrain from using our site.
Use of the Website
You may only use this website for lawful purposes. You agree not to:
Use the website for any fraudulent or harmful activity.
Transmit malware, spyware, or malicious software.
Attempt to damage or compromise the website’s infrastructure.
Intellectual Property
All content on xPart.pk—including logos, graphics, images, and text—is our intellectual property and protected by copyright law. No reproduction, distribution, or use is permitted without prior written consent.
Product Information
We make every effort to ensure accurate product descriptions and listings. However, we do not guarantee completeness or accuracy and reserve the right to correct any errors without notice.
Pricing & Payment
All prices are listed in PKR. We accept payments via:
Online Banking
EasyPaisa
JazzCash
SadaPay
NayaPay
Prices are subject to change without prior notice.
Shipping & Delivery
We deliver across Pakistan. While we aim for timely dispatch, delivery times are estimates and not guaranteed. Customers are responsible for providing accurate delivery information.
Product Replacement
If a product is defective or incorrect, you may request a replacement within 2 days of delivery. Items must be unused and in original packaging. Shipping charges are non-refundable unless the item is damaged or defective.
Limitation of Liability
We are not liable for any damages arising from the use—or inability to use—our website or products. This includes indirect, incidental, or consequential losses such as lost profits or business disruptions.
Governing Law
This Agreement is governed by the laws of Pakistan. Any disputes will be resolved through the appropriate Consumer Court of Pakistan.
Changes to the Agreement
We may update these Terms & Conditions at any time. Continued use of the website after updates implies acceptance of the revised terms.
(COD) Order Confirmation SOPs
To ensure a trustworthy shopping experience, xPart.pk follows strict order confirmation procedures. Unfortunately, we frequently encounter fake orders, which result in financial loss.
To mitigate this:
Low-value orders may require advance payment of delivery charges only.
High-value orders are eligible for Cash on Delivery, with verification.
Customer Security Tip: You can verify our business on FBR's official website and view our Google rating for added assurance.
⚠️ Your order will not be processed until these verification steps are completed.
Warranty Claim SOPs
At xPart.pk, we aim to make warranty claims straightforward and customer-friendly. However, because we deal in delicate mobile parts, we must adhere to the policies set by international suppliers and factories.
Important Notes:
To start a claim, complete the Warranty Claim Form.
After submission, a claim number will be emailed to you.
Our After-Sales Team will verify your eligibility via WhatsApp.
📦 Replacements take 5–7 business days. Return shipping costs are borne by the customer.
đźš« Only LCD Panels and Batteries carry a factory warranty. Other parts are new, tested, and only replaced if the wrong item is sent.
⚠️ Items returned damaged or used may be ineligible for replacement.
đź“ť If the error lies with the customer (wrong order placed), and a return is accepted, a 25% handling fee will be deducted from the refund.
Please ensure all order details are accurate. Contact our customer service team for any clarification before placing your order.
Out-of-Stock & Payment Refund SOPs
Despite our best efforts to manage inventory, occasional stockouts may occur due to high order volumes or delays from suppliers.
If a product becomes unavailable after payment, you have two options:
Partial Fulfillment: Receive available items now, and get the remaining ones delivered later with no extra shipping fee.
Refund: Receive a full or partial refund via EasyPaisa, SadaPay, or Online Banking within 3–4 working days.
We appreciate your patience and aim to serve you better in every transaction.
Legal Notice (As per Pakistan Law)
If you’ve followed our Terms & Conditions and Warranty SOPs but your issue remains unresolved, you may pursue legal recourse.
